25 August - v3000.6.0

1. Parent/Child Task Bundling (Mobile)

What it is

The mobile app will now support automatic bundling of related tasks under a parent task. Both reactive tasks and scheduled tasks can be bundled this way. Users can open a parent task and see all of its child tasks, then take action directly from that view.

Want to learn more about task bundling? Click here! 

How it works

• Open a parent task (for example, a scheduled task with ten associated child tasks).
• Go to the Children Tasks tab within the parent task.
• Select one, several, or all child tasks.
• Change the status of all selected tasks at once, using a guided wizard.
• The wizard mirrors the web app experience, including status-specific questions that must be answered before a task can move to its next status.

2. New Mobile Task Experience (Opt-In Setting)

What it is

A new setting will let users opt into a redesigned task experience across the mobile app, anywhere tasks or task lists appear. 

What's included

• Improved filtering when searching for tasks.
• Improved sorting of task results.
• Redesigned task cards that are cleaner and more intuitive.
• A smoother workflow for adding tasks from Search into a technician's task list.
• A new task preview option, so users can review task details before confirming/adding it, to help ensure they've selected the right task.

Availability

This is an optional experience, toggled on in Menu > Settings. It is not on by default and does not replace the existing task experience unless the user opts in.

1 September - v3000.7.0

Photo & Video Upload

• Users will be able to upload video files in the Documents tab
• Users will be able to select and attach multiple photos at once
• Unless otherwise specified, the same category will be applied to all files uploaded in bulk