We are pleased to announce the release of Urgent v44. The release date for Urgent v44 is 7 September 2025.

Here’s a summary of what’s new in this release:

New module: Bulk task update

Customers can now update task status in bulk by selecting multiple tasks, selecting the new status and confirming the change.

This feature is permission-based. Please express your interest in accessing this feature by raising a support ticket in JIRA. A member of the Urgent team will then be in touch to demonstrate the new bulk task update module.

API Enhancements

• Notes and actionable notes
  • Notes and actionable notes are now available for effective transmission of task information between Urgent and third-party systems via the API.
     
• Defect source
  • The defect source field has been added to the API.
     
• Notification on document upload
  • The API now supports outbound notifications upon document upload.

Technical documentation for all API functions is available here.

Asset Detail Enhancement

When viewing or editing an asset, the associated site is now displayed.

Asset Summary Filter

The query filter now includes asset matrix. This means that assets can be filtered by a key word within the matrix. The query filter can be found in the columns and additional filters button on the Asset Summary page.

Quote Decline Button

In line with customer feedback, and consistent with other elements in Urgent, the quote decline button on the Quote Details screen is now red.

Asset Summary export

Customers will now receive asset exports by email containing a link to download the Excel file. This addresses the time-out issue that a number of customers may have previously experienced.

The September 2025 release of the Urgent mobile app includes upgrades to account management functionality.

Multi-user access via a single device

Multiple users from the same customer account can log into the Urgent mobile app via a single device. Each user will have his/her own credentials which are not associated with the device.

This functionality supports customers who permit the use of specialist mobile devices only, for example due to working in high-risk engineering or depot environments.

Multi-account sign in via a single device

App users who have a requirement to access multiple accounts can now do so, without having to remove one account before accessing another.

This supports customers who manage multiple accounts. The customer can now log into the app and set up each account using a PIN. Subsequently, the customer will be able to access all accounts associated with his/her log in credentials.

This also supports contractors who manage multiple customer accounts via the Urgent mobile app. In the same way as a customer user, a contractor will log in and set up each customer account needed once using a PIN. Subsequently, the contractor user will be able to view all accounts associated with his/her log in credentials.

To switch between accounts, a user will need to close the open account using the log out button and return to the account screen.

Remove an account

It’s now quicker and easier for users to remove an account they no longer need to view. This can be completed with a swipe and confirm action.

Reset PIN

A PIN can now be reset on the PIN page.

1. Tap ‘Reset PIN’
2. Enter password
3. Set a new PIN

Published 11 August 2025

We are pleased to announce the release of Urgent v43. The release date for Urgent v43 is 8 June 2025.

Here’s a summary of what’s new in this release:

Infrastructure Upgrade

Urgent v43 is primarily an essential infrastructure upgrade which will result in improved application stability, security, and scalability.

Task Creation: Mandatory Document Upload Option

In Urgent v42, a feature was introduced to make document upload mandatory when creating a work order.

We received feedback that this could be improved with an option to bypass the enforcement of document upload, depending on a user’s role package, and have updated this feature accordingly.

This feature is permission-based. Please contact your system administrator to request access.

Published 29 May 2025.