Overview

The Titan Maintenance Mobile App enables users to manage tasks, inspections, assets, and account settings efficiently. This guide covers the key functionalities available in the mobile app, ensuring contractors can effectively navigate and utilize its features.

This guide includes:

1. Login Process
2. Home Screen and Navigation
3. Task Management
4. Task Actions
5. Inspections
6. Account Management
7. Asset Management

Login Process

If you have not downloaded the app, you may do so from the Apple App store or the Google Play Store. 

When launching the app for the first time, users must set up a PIN to access the system. Follow the on-screen instructions to create the PIN, which will be required for future logins.

Steps to Log In (Initial/First Login)

1. Complete the PIN setup.
   1. Use the PIN for subsequent logins.
2. Enter the valid email address and password linked to your account.

Subsequent logins will only require the PIN. To add user accounts to the mobile app:

 

 Home Screen and Navigation

The default homepage is Tasks, displaying all assigned tasks. 

Additional options can be accessed via the side menu, located in the top left corner (three-line icon/Hamburger Icon). Users can also utilize the footer navigation for quick access to key sections.

Navigation Options:

• Search Tasks
• My Tasks
• Create Task

Task Management

The app allows users to search for tasks using:

• Task Reference
• Site/Location
• Task Type
• Include Future Tasks
• Closed and Canceled Tasks

 

Once a task is found, users can download it for access under My Tasks. Navigation between task sections is available via the header carousel.

Updating Task Status:

1. Open a task and navigate to the Progress Tab.
2. Click Change Status.
3. Select the appropriate status (e.g., Arrived, In Progress, Complete).

Task Actions

Users can attach supporting documents, photos, or notes to a task.

Adding a Document, Photo, or Note:

1. Open the task.
2. Navigate to the Documents, Photos, or Notes tab.
3. Click Add and follow the instructions.

Inspections

The mobile app supports inspection tasks, providing a digital audit trail for compliance.

Performing an Inspection:

1. Navigate to My Tasks and open the inspection task.
2. Click on the Inspection Tab.
   1. Group items by Instruction or Asset.
3. Select a result for each asset: Pass, Fail, or Not Present.
4. If any asset fails:
   1. Enter the failure reason.
   2. Select Create Task to generate a related follow-up task.
5. Click Submit Inspection.

Users can track incomplete and completed inspections using the Group by Assets view.

 

Account Management

Users can manage their accounts under Application > Accounts.

Managing Account Details:

1. Select Manage 
2. Choose one of the following options:
   1. Edit: Modify username and password.
   2. Sync: Update account data.
   3. Delete: Remove account access.
3. Save changes and re-authenticate if necessary.

Asset Management

The Asset Management Module allows users to search, view, and manage assets efficiently. To navigate here, select the Menu hamburger button 

Asset Search Options:

1. Text Search: Enter an asset name or ID.
2. QR/Barcode Scan: Scan an asset label.
3. NFC Scan: Locate assets via NFC (if supported by the device).

Additional Asset Actions

• View asset details & maintenance history
• Edit asset information
• Move, write off, or manage child assets

NEW: Push Notifications for Status Changes

For further assistance, contact Technical Support.