Carrier Comms Dashboard

The Carrier Communications Dashboard allows Suppliers to monitor daily dispatch operations when their dispatch activities are fully Carrier-managed.

Whether orders are managed within the CCD, uploaded in bulk, or imported via API integration, Carriers can use this tool to communicate directly with the Supplier.

From the Carrier homepage, click the CCD shortcut. 

From the Carrier Lite page, click the Carrier Comms Dashboard tab.

Tip: Suppliers can also access the Carrier Lite view of the CCD from the perspective of a specific Carrier. 

From the Supplier View, click the three lines to open the main menu and select My Carriers. On the Carrier Assignment page, click the “Copy CL Link” button and paste the copied URL into a new browser tab.

If it is not automatically open, click the Carrier Comms Dashboard tab.

 

Filter

Use the filters at the top of the page to set parameters for the results below.

Click Apply Filter to fetch results. 

Tip: If there's a specific set of filters you'll use often, save it as a Preference! 

Click the “Favorite Preference” dropdown to select a Preference or click Add New to create a new one. 

Changes to Preferences can be saved by clicking Update Preference. 

 

Unaccounted Orders

Orders in this grid have been generated by the Titan Logistics forecasting engine, but do not match actual orders created by the Carrier.

Priority

The color-coded indicators in the Priority column are retrieved from driver shift availability setup for the forecasting engine. 

• Red- Must Go:  Runout will occur if the delivery is not made in the CURRENT shift.
• Yellow- Should Go: Runout will occur if the delivery is not made in the NEXT shift.
• Green- Could Go: Compartment/FTL can fit without a retain. 

Create an Order from an Unaccounted Order

To take action on an unaccounted order, scroll to the right to locate and click the Add Tracking # button in the Action column. 

Provide or adjust details as applicable and click Submit to save.

This will move the order into the Carrier Generated Orders section.

Carrier Generated Orders

Orders in this grid have been created by the Carrier. These orders may have been created within Titan Logistics, uploaded in bulk, or generated via API integration.

To manually add a single order to this grid, click Create New Order at the top right of the page. To upload orders in bulk, click Upload Orders.

Tip: When uploading orders, make sure to download and use the template! Incomplete or incorrectly formatted files will not be uploaded successfully.

 

Chat

To initiate a chat with the Supplier about a specific order, click the Chat icon. A chat window will appear at the bottom right of the page. 

If you have received a new message, you'll see a green notification dot next to the Chat icon and see the most recent message in the Last Comment column.

Carrier Order Status

To update the status on a Carrier Generated Order, scroll to the Carrier Order Status column and select a value from the dropdown menu. 

Issue Recon

In a future state, if issues are identified, users can click the Red X to open the order in the Weekly Scorecard. 

 

Weekly Scorecard

While the CCD provides dispatch visibility at the daily level, the Weekly Scorecard provides an editable report on how the Carrier has performed over the past week. Suppliers and Carriers can make clarifying edits and updates for up to four weeks, at which time the Scorecard is locked.

Filter & Summary

The Weekly Scorecard features the same Filter and Summary sections as the CCD, which may be expanded or collapsed with the arrow in the top right corner. 

Recon Items

Recon grids are organized into categories: Inventory Recon, Delivery Recon, and Lift Recon.

Inventory Recon

• Runout Event: Flagged events where the tank was running below runout level before the carrier delivery
• Low Level Event: Flagged events where the tank was running below a supplier-designated threshold for a specified duration.
• Ceiling Cap Breached: Flagged events where the tank inventory went beyond a set ceiling level after the carrier delivery
  • Suppliers can set the ceiling level individually for different product types
• Cross Drop Event: Flagged events where the carrier delivery resulted in a cross drop (i.e. wrong product put into the tank)

Delivery Recon

• Overfill: Flagged events where a tank is filled over a specified threshold value after delivery
  • Suppliers set a single threshold value for all product types
• Delivered Quantity Variance (DQV): Flagged events where the carrier has delivered a different amount than what was reported on the order by a specified margin threshold.
• Late Delivery: Flagged events where the drop start time is after the order ETA.
• Product Shortage: Flagged events where the delivery is less than the BOL volume and greater than a specified threshold amount.
• Missing Load Details: Flagged events where orders have been marked as delivered without complete delivery details provided
• Missing Load: Flagged events where a delivery has been detected but no corresponding delivery has been entered by the carrier within a specified timeframe.
• Carrier Non-Responsive: Flagged events where a carrier has not taken action on a site at risk of runout within a specified timeframe. 

Lift Recon

• Missing Tracking Number: Flagged events where deliveries marked as Completed in the CCD do not have a tracking number provided. 

To make a note on a specific item, scroll to the right until you reach the Carrier Notes column. Type in a note for the Supplier, then click the Save icon to confirm.  

Monthly Scorecard

CCD and Weekly Scorecard results are filtered into a ranked report called the Monthly Scorecard. 

The Monthly Scorecard is generated on the first day of the month with the previous month's data.

Suppliers may make edits to the Scorecard until it is locked on the first day of the next month, at which time it becomes available for the Carrier.